Cuban-Cigar.Com FAQ
Q. : What methods of payment do you accept?
A. : We accept Major Credit Cards
Q. : In what currency are your prices?
A. : Our prices are in US$. We do business literally in every corner of the world and US$ is a universally understood currency.
Q. : What is your Chargeback policy?
A. : We will not tolerate credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their cardblacklisted among processors. If there is a problem we will alwaysseek a solution resulting in either a refund or a reship in line withour structured reship and refund procedure.
Q. : What countries do you deliver cigars to?
A. : We deliver from Europe anywhere in the world, including USA. We now ship Cuban cigars exclusively by 4-10 business days Air Mail. Deliveries are guaranteed to any location worldwide. Shipping fee for orders up to $ 150 - $ 30 per order, and for orders above $ 150 - shipping is free.
Q. : Are custom duties included in the price?
A. : Custom duties are not included in the price because the majority of orders are delivered without any taxes. Though it is possible that in some countries Customs may occasionally apply duties for tobacco products. Canada and Australia are among the most difficult destinations. If your parcel is heavily taxed, you can refuse to accept it and it will be sent back to us. Such orders can be either refunded or reshipped for an additional shipping fee.
Q. : Do you guarantee delivery?
A. : Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order or refund the amount of the order - whichever you prefer. Simply stated: We guarantee delivery.
Q. : How are the cigars packaged?
A. : Cuban cigars are shipped with their original cigar bands on. We NEVER remove cigar bands or re-package cigars in any way. We ship in the original boxes (vacuum packed for their protection) with original Cuban factory seals and deliver to your doorstep in a prompt and CONFIDENTIAL way.
Q. : What happens if my cigars do not arrive, for whatever reason?
A. : This is a very unlikely event, but our policy is that if for ANY reason your cigars do not arrive at your door, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY.
Q. : Do you guarantee the cigars you sell are authentic?
A. : Authenticity is 100% guaranteed! If we say Cuban, we mean Cuban and nothing else. We do not carry other cigars. No fakes or counterfeits here!
Q. : What if I'm not satisfied with my order?
A. : We have a 100% satisfaction guarantee. If you're not happy for ANY reason, please contact us by e-mail. We accept returns for 30 days for a 100% refund.
Q. : Is there a minimum order?
A. : No. Note too that there's no maximum order either!
Q. : What about my privacy? Is my personal information protected?
A. : We do not share or grant access to customer data to any party or entity outside our company.
Q. : How safe is to send you my credit card details?
A. : Cuban-Cigar.com uses the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is fully secured for credit card transactions. By convention, URLs that require an SSL connection start with https: instead of http:.